All orders will ship within 3 business days from the date of payment. All packages will be sent via USPS. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.
We use the following carrier to deliver our orders:
USPS - you can choose which options on checkout.
Tracking # is provided by USPS, and we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Do you offer a money-back guarantee? (USA customers only)
We have a no-quibble, 100% satisfaction-assured guarantee on our products for 30 days from the date of payment. This is for our online store policy only. For wholesale orders please refer to the wholesale section.
If you are not pleased with the products, or if the products have arrived damaged simply fill out the form below and we will reply with instructions.
We will happily replace it or refund your money after we receive information following our instruction. We do not take back products once it has been opened or damaged.