SHIPPING POLICY

Turnaround

All orders will ship within 3 business days from the date of payment. All packages will be sent via USPS. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.

 

Carriers

We use the following carrier to deliver our orders:

USPS - you can choose which options on checkout.

 

Order Tracking 

Tracking # is provided by USPS, and we will update your order with the tracking information.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

 


RETURN POLICY


Do you offer a money-back guarantee? (USA customers only)

We have a no-quibble, 100% satisfaction-assured guarantee on our products for 30 days from the date of payment. This is for our online store policy only. For wholesale orders please refer to the wholesale section.

If you are not pleased with the products, or if the products have arrived damaged simply fill out the form below and we will reply with instructions. 

We will happily replace it or refund your money after we receive information following our instruction. We do not take back products once it has been opened or damaged.

 

For international customers:
We are sorry but at this time JUST SKIN FOOD cannot accept refunds or exchanges, please purchase seriously.

Drop Us A Line

E-mail is the quickest and most convenient method of contacting us. While we are busy working on our products, doing inventory, etc., we are unable to answer the phone. We do our very best to retrieve any voice mail messages we receive twice per day. We also check our email several times per day. Please fill in the form below with your questions, thank you.

Please do get in touch!

We'd love to hear from you - Please leave a detailed message and spell any unusual names. If you don't leave a message and a phone number we won't be able to return your call.

846B Broadway

Cape May,
NJ
08204

Email: info@justskinfood.com
Toll-free: 1-866-263-0592

Hours:
Monday to Thursday: 9am - 3pm

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